Welcome to the British Institute of Club Management

  2010 Training and Networking Away Day Itinerary  

 

YOUR INVITATION
I extend a warm invitation to our groundbreaking new initiative, the BICM Training & Networking Away Day and on your behalf I thank the Organising Committee for providing this highlight of our annual calendar.
This time away from work is invaluable in helping managers to 'look over the fence' and get better prepared to face the challenges ahead. I sincerely hope you get as much out of this new experience as you can and that we all have the chance for our own personal input and growth.
We have taken comments on board from past Conference delegates and we have tried to provide a venue with the right location, ambience and professionalism. I hope as many of our members as possible can manage to attend this function - it's all about contemporary subject matter, what's next, and preparing for the future. I look forward to seeing you there.
                                                                                                                                                                                                               Rob Gerrard
                                                                                                                                                                                                               BICM Conference Director

 

 

 

 

Monday Oct 11th

From 9.00 am                   Registration

10.00 am                            BICM Annual General Meeting

10.20 am                            Conference Opening & Welcome   Rob Gerrard                                                                                                     BICM Conf Director and Vice Chairman.

10.30 am                             Keynote Speaker                                                                                                  Action Centred Leadership.                                                                                                                                       Alan Cutler, Chief Executive, Hospitality Leadership Ltd.

11.45 am                             The Business Wealth Check                                                                                                                                               Kevin Guy, BCG Ltd.                                                                                                                                                                     Kevin explains key financial ratios, how to manage in a financially robust manner, what a profit and loss account tells you and what pitfalls to avoid in interpreting your accounts.

1.00 pm                                Lunch

1.30 pm                               BIIAB Level 1 Award in Customer & Drinks Service. (ACDS)                                                David Hawbrook, Chief Executive and Owner of ABV, Licensed Trade Training Specialists. A practical hands-on session, designed to help develop expertise in professional bar service, delivered by the leading licensed trade presenter.                                                                                                                                The Course content includes

                                                Preparing the Bar for Service                                                                                                                                                     The Professional Bar Person                                                                                                                                       Merchandise, Selling and 'Perfect Serve'                                                                                                                            Legal Matters                                                                                                                                                                       Delivering Excellent Customer Service                                                                                                                 Security                                                                                                                                                                                       Clearing and Closing                              

5.30 pm                               Closing Remarks                                                                                                                                                   

5.40 pm                               Transport from the Pavilion to Hotel

7.10 pm                               Transport  returns to Pavilion from Hotel

Gala Black Tie Dinner

7.30 pm                                Pre Dinner Reception

8.00 pm                               Conference Dinner with Matthew Clark